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Store-Centric Efficiency & Execution
July 15, 2009 | American Management Association Conference Room |
New York, NY
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| Full Agenda |
| 9 to 9:05 am |
Opening Comments: Joe Skorupa, Group Editor-in-Chief, RIS News |
| 9:05 to 10 am |
Overview of Retail Environment & State-of-State on Store and Cross Channel Operations
Speaker: Janet Sherlock, Research Director / Retail, AMR Research
Today's briefing begins with an overview of current economic conditions and how they shape retail decision making, presented by AMR's Janet Sherlock, who will then review emerging retailer priorities and their project evaluation priorities. Our opening segment continues with a discussion of technology priorities as retailers look to improve store operations and support multi-channel activities. |
| 10 am to 11 am |
Workshop 1: Store Execution & Cross-Channel
Workshop Leader: Janet Sherlock, Research Director/Retail, AMR Research
In Workshop #1 Sherlock will review current research and discuss key practices that drive excellent execution across channels. She will then identify strategic trends in store and cross-channel operations and how successful organizations link planning and execution across channels.
Workshop #1 Q&A:
1. What are your 2009 cross-channel spending priorities?
2. What are your biggest challenges to successful cross-channel execution?
3. Who is responsible for cross-channel strategies? |
| 11:00 to 11:15 pm |
BREAK |
| 11:15 am to 12:15 pm |
Workshop 2: Emerging Store Technologies
Workshop Leader: Janet Sherlock, Research Director/Retail, AMR Research
Workshop #2 will focus on store technology spending priorities. In this workshop Sherlock will review the emergence of kiosk and mobile technology initiatives and how they can drive your multi-channel strategies.
Workshop #2 Q&A:
1. What are your store technology spending priorities?
2. How do you link brand and store technology decisions?
3. What are some of the applications you are considering moving to mobile or kiosk devices? |
| 12:15 pm to 12:55 pm |
LUNCH |
| 12:55 pm to 1 pm |
Retail Orphan Initiative Comments |
| 1 pm to 2 pm |
Workshop 3: What's New in Workforce and Task Management
Workshop Leader: Janet Sherlock, Research Director/Retail, AMR Research
In Workshop #3 you will explore emerging functionality in workforce and task management applications. Janet Sherlock will review practices, strategies, and tactics for optimizing labor scheduling activities, as well as ensuring associates focus on value-added activities.
Workshop #3 Q&A:
1. What have you realized (or hope to realize) with a workforce and task management solution?
2. What do you see as the biggest challenges in workforce and task management?
3. How do workforce and task management support the linkage between planning and execution? |
| 2 pm to 2:05 pm |
Closing Comments: Joe Skorupa, Group Editor-in-Chief, RIS News |
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