 CROSS-CHANNEL WHITE PAPERS
Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case
Kony is proud to sponsor Aberdeen's new report titled, "Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case" by Principal Analyst, Sahir Anand. Between July and August 2011, Aberdeen surveyed 300 enterprises to assess the consumer, process and technology factors that are shaping the roll-out and gradual expansion of existing mobile and tablet shopping initiatives. This Analyst Insight details business and customer success cases, and forward-looking roadmaps that are likely to define this space in the coming months.
Download Now
|
Is Your Commerce Platform Ready to Go Global?
Now that digital commerce has made it easy to reach shoppers virtually anywhere, international markets are a tempting target for multi-channel retailers. But before going global, it's wise to 'audit' your commerce platform to make sure it can support your planned expansion. Download this white paper to learn the four key functional areas to focus on.
Download Now
|
Mobility Renews the Strength of Stores
Empowering store associates with mobile devices enhances the customer experience, improves decision-making and sharpens store execution. Download this white paper to learn how mobility can be a game-changer capable of transforming the shopper’s relationship with the retail brand.
Download Now
|
8 Steps to Success in the Future of POS
Are your store systems able to meet customer expectations in an era where consumers are expecting better service in real time? Learn more on the 8 steps to embracing the future of POS.
1. The Broadband Era
2. To the Cloud
3. Hardware Choices
4. Technology to Enhance Customer Engagement
5. Pricing Solutions
6. POS in a Mobile World
7. E-commerce and the Cross-channel Experience
8. Security Concerns
Download Now
|
Maximizing Margins in an Omni-Channel World
As customers exert more control over the shopping experience, retailers risk margin erosion from higher fulfillment and inventory carrying costs. Download this white paper to discover four steps retailers can take to maximize their margins while still meeting customer expectations.
Download Now
|
Improving Profitability Using Retail KPIs
For retailers, understanding the importance and effective usage of KPIs is vital. This paper will explore the common KPIs used today across all sales channels, define the formulae, discuss potential ways to improve them, and explain their use in the routine management processes of the business.
Download Now
|
Visibility and Internal Collaboration Power Customer-Driven Retailing
Customers are clearly in the driver’s seat today, requiring retailers to turn a vision of customer-driven retailing a reality. Retailers need to use newly available data-gathering and BI tools to bridge the gaps between marketing, merchandising, supply chain and other internal departments. The good news for retailers is that if they can reshape themselves into customer-driven enterprises, they’ll gain opportunities to engage with shoppers in deeper, more meaningful ways.
Download Now
|
The New Rules of Mobile and Social Service
With more transactions taking place on mobile apps and Facebook, you’ll need a strategy to tie it together. The good news is you can use the same technology solutions you employ on your website. Download this brief and learn how to meet rising customer expectations and build your brand.
Download Now
|
In the Stores
This exclusive online feature from Apparel Magazine, RIS News and Consumer Goods Technology delivers key insight and intelligence for retailers and brands on three major technologies -- Mobile CRM, Store Trafficking and POS -- that are impacting today's dynamic store environment.
Download Now
|
Doing More on the Store Floor: Five Steps to Capture and Keep Cross-Channel Customers
With consumers' growing expectations to shop the way they want, traditional brick-and-mortar retailers have overcome their fear of ecommerce cannibalization of store sales, adopting dotcom storefronts and strategies to help ensure a consistent experience across all channels. With cross-channel sales expected to reach $1.1 trillion, or 38% of total retail sales by 2012, retailers must learn to do more on the store floor in order to capture and keep valuable cross-channel customers by delivering a zero disappointment retail experience.
Download Now
Author :Manhattan Associates
|
The Talent Management Imperative
Learn how savvy merchants use talent management systems to easily align their workforce with business objectives and achieve sustainable results, including enhanced productivity, reduced turnover, increased sales and greater brand integrity.
Download Now
Author :Taleo
|
Exclusive Paper: Screening the Best Workforce Talent
Increasing unemployment rates have left retailers with the difficult task of trying to find the ideal candidate in a virtual ocean of applicants. Brief outlines 3 vital steps that can help reduce the chance that applicants will game your screening process, while simultaneously reduce staffing time.
Download Now
Author :Taleo
|
New Realities of Retail Workforce Management
Retailers are leveraging today's workforce management tools to respond to immediate pressures to trim costs and boost revenues, as well as to adopt new business practices for the long term. It's time to reconsider preconceived notions about what WFM can do and understand how market leaders are leveraging their considerable benefits for significant competitive advantage.
Download Now
Author :Infor
|
Multi-Channel Planning: Why You Can't Treat Direct Channels Like a Store
With online sales continuing to increase, it is more important than ever to ensure you aren't treating your Internet selling channel like a store. It is imperative that leading retailers optimize the planning process and take into account the unique characteristics and treat each channel as distinct selling vehicles to proactively drive demand.
Download Now
Author :Manhattan Associates
|
Six Keys to Smarter Cross Channel Integration
One of the greatest challenges for multi-channel retailers is understanding that they are one company as opposed to multiple channels, products or customer segments. Find out how to solve this challenge in this exclusive white paper.
Download Now
Author :OCO, Inc.
|
Building the 'Connected Store'
As shoppers are opt in to merchandising promotions that reach their desktops; their PDA; mobile phones and mailboxes, retailers need more accurate and timely information to increase "wallet share."
Download Now
Author :DigiPos
|
Supply Chain Event Management
Organizations now have a critical need for a high degree of visibility into the supply chain processes so they can spot problems and quickly take corrective or compensating action when required.
Download Now
Author :Innovis
|
Page Size
|
|
|
|
|
|
|
|
|
Top 10 Takeaways from the 2012 Store Systems Study
1/25/2012 2:00:00 PM (EST)
Moderator:
Joe Skorupa, Group Editor-in-Chief, RIS News
Panelists:
>>Lee Holman, Lead Retail Analyst,IHL Group
>>Charlie McCarter, Regional Sales Director, SMB Retail Solutions, Dell Inc
>>Barry Wise, Industry Consultant, Epson America, Inc.
|
|
View On Demand
|
|
|
|
|
Leveraging WFM Analytics to Improve Labor Optimization
Retailers who have deployed automated workforce management solutions, such as budgeting, forecasting, scheduling, timekeeping and task management, have access to volumes of valuable data, which can yield a wealth of analytical information to improve workforce optimization and labor allocation. Explore how to build the optimal workforce management dashboard and gain actionable insight to improve labor optimization initiatives.
Download Now
|
|
|
|
Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case
Kony is proud to sponsor Aberdeen's new report titled, "Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case" by Principal Analyst, Sahir Anand. Between July and August 2011, Aberdeen surveyed 300 enterprises to assess the consumer, process and technology factors that are shaping the roll-out and gradual expansion of existing mobile and tablet shopping initiatives. This Analyst Insight details business and customer success cases, and forward-looking roadmaps that are likely to define this space in the coming months.
Download Now
|
|
|
|
|
|
|