Home Depot Adds Workforce Management Suite

The Home Depot needed a workforce management platform that could support their centralized workload planning and store communications, automate their retail operations and reduce costs. The company selected RetailAction Manager from Reflexis to streamline the planning, execution, and compliance management of their corporate initiatives and routine store tasks.

Merchandise, operations, and loss prevention planners create programs aligned to The Home Depot's strategic goals and objectives. These programs undergo corporate gatekeeper reviews to ensure that work demand matches store capacity and are then launched to stores. The RetailAction Manager provides store managers with a dashboard from which they can review their planned work and update completion status.

The Home Depot uses RetailAction StoreWalk to conduct store walkthroughs, audits, and self assessment surveys to ensure compliance with policy, risk management, and legal requirements. This information provides important feedback that helps improve planning and execution.

The Home Depot achieved the following benefits after implementing RetailAction Manager:

- Streamlined communication of nearly 250 projects a month to stores across the enterprise
- Improved workload and labor planning, which dramatically reduced store task overload
- Increased time associates could spend with customers by 20 percent, resulting in 5 percent boost in average ticket price
- Conducted 13,000 store walks within the first 6 months of use
- Achieved 100 percent on-time, successful product recalls
- Realized real-time KPI visibility across all levels of the enterprise