SalesWarp and Zumiez Join Forces to Improve Customer Experience

— September 23, 2016

SalesWarp, a leading provider of omnichannel retail order and fulfillment software, today announced its powerful solution was successfully deployed throughout the entire national chain of Zumiez in 2015. Zumiez is a leading specialty retailer of apparel, footwear, accessories, and hardgoods for young men and women who want to express their individuality through the fashion, music, art and culture of action sports, streetwear and other unique lifestyles.

To meet its goal of better serving its customers, Zumiez needed a technology solution to leverage its store footprint for fulfillment needs, as well as a solution that could be implemented quickly.  After performing a thorough market analysis and learning that SalesWarp’s solution was built with a highly scalable architecture, Zumiez selected SalesWarp’s Enterprise Distributed Order Management System and In-Store Fulfillment Application.

“Zumiez wanted a technology partner who really understood our vision and culture, and we found it with SalesWarp. We wanted an order and fulfillment solution that focused on putting the customer experience first, and SalesWarp has exceeded our expectations,” said Rory Hudson, Vice President of IT for Zumiez. “We could not be more impressed with their technical team’s ability to seamlessly integrate our key systems and to do so in such a short period of
time.”

David Potts, founder and CEO of SalesWarp reiterated how the innovative culture of Zumiez was key to achieving such dramatic, companywide success for the retailer so quickly. “While much of the retail industry remains stuck in legacy systems that fail to scale flexibly, the leaders at Zumiez just ‘get it.’ The Zumiez team is proving every day that embracing true innovation leads to better results for both the company and its customers,” he said.

SalesWarp now provides a real-time inventory solution for Zumiez’ U.S. store base of 600-plus stores and warehouse, enabling a complete and real-time dashboard view of all orders, deliveries, and in-store pickups. The powerful new system enables a faster and more accurate order fulfillment process, which ultimately enhances the shopping experience for Zumiez customers.

David Potts will share the SalesWarp story this week in Chicago at the Internet Retailer Conference & Exhibition (IRCE). Rory will be joining David as his guest, and the two of them will discuss how Zumiez adopted SalesWarp to reduce the need for physical warehouse space and improve the customer experience.

“We recognize the challenges that retailers face today,” Potts said.  “I am honored to have been selected by IRCE to present with Zumiez on how this new software solution can be adapted for other retailers -- both large and small -- as they seek to gain an advantage in a highly competitive retail environment.” 

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