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Target Seeks Allies in Battle Against 'Showrooming'
Target's recent letter to its suppliers seeking help in the battle against 'showrooming' – the phenomenon of shoppers browsing brick-and-mortar stores but buying from lower-priced competitors – points up the power mobile devices have put into shoppers' hands. Target wants its suppliers to help by providing more differentiated products and/or lower prices, but many wonder if anything can stem the showrooming tide.
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Customer Experience-Driven Networks Invade Retail
1/30/2012
Retailers are adopting new Internet-based services that appeal to customers' individual tastes and extend their shopping experience beyond traditional brick-and-mortar environments. Learn which notable examples are emerging in retail now.
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Is PayPal's Home Depot Pilot a Game-Changer?
1/24/2012
PayPal's entry into the brick-and-mortar payments arena is looking more like a full-scale invasion. Just a few days after announcing the expansion of its Home Depot pilot from five to 51 stores, press reports now indicate the program will expand to more than 2,000 stores by March if the pilot is successful. In addition, Office Depot is testing PayPal's POS solution in a few of its stores. Could PayPal's no-card, no-phone payment solution change the way we pay – and if it can, what's in it for retailers?
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5 Ways Holiday E-Commerce is Changing
1/23/2012
Based on analysis from the Chase Paymentech Pulse Index, e-commerce retailers made wide choices this past holiday season, capitalizing on what turned out to be a very successful holiday shopping season. Here are some clear trends retailers can identify to develop strategies for next holiday season.
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Survey: 51% of Shoppers Seek Online Access Via Store Kiosks
1/23/2012
Just over half of the consumers responding to a recent survey now use or want to use in-store kiosks to access Web content, and that's just one way they're seeking to incorporate digital content into brick-and-mortar shopping.
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Mobile Coupon Redemption Rates to Reach 8% by 2016
1/13/2012
Redemption rates for mobile coupons will average 8% by 2016, an eightfold increase over rates for the most successful paper coupon campaigns, according to a new study that projects 600 million regular mobile coupon users worldwide.
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IKEA Uses Facebook to Boost Traffic, Loyalty
1/10/2012
IKEA is hosting an in-store event to drive traffic, customer loyalty and Facebook likes as well as boost its brand image. The event includes meals, discounts and giveaways for customers who RSVP and invite friends on Facebook.
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Top 5 and Bottom 5 Retailers in December
1/10/2012
December was a hot month in retail — literally and figuratively. Unseasonal warmer temperatures worked twofold, bringing more customers into stores while also inhibiting the sale of seasonal apparel. Some retailers were forced to increase markdowns and promotions — a gamble that increased sales for some retailers and helped them clear out inventories for a clean start to 2012. See whether Nordstrom, Wet Seal and TJX were hot or not in the top 5 and bottom 5 retailers of December.
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Top 10 Takeaways from the 2012 Store Systems Study
1/25/2012 2:00:00 PM (EST)
Moderator:
Joe Skorupa, Group Editor-in-Chief, RIS News
Panelists:
>>Lee Holman, Lead Retail Analyst,IHL Group
>>Charlie McCarter, Regional Sales Director, SMB Retail Solutions, Dell Inc
>>Barry Wise, Industry Consultant, Epson America, Inc.
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Leveraging WFM Analytics to Improve Labor Optimization
Retailers who have deployed automated workforce management solutions, such as budgeting, forecasting, scheduling, timekeeping and task management, have access to volumes of valuable data, which can yield a wealth of analytical information to improve workforce optimization and labor allocation. Explore how to build the optimal workforce management dashboard and gain actionable insight to improve labor optimization initiatives.
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Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case
Kony is proud to sponsor Aberdeen's new report titled, "Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case" by Principal Analyst, Sahir Anand. Between July and August 2011, Aberdeen surveyed 300 enterprises to assess the consumer, process and technology factors that are shaping the roll-out and gradual expansion of existing mobile and tablet shopping initiatives. This Analyst Insight details business and customer success cases, and forward-looking roadmaps that are likely to define this space in the coming months.
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