Posted Date: 1/10/2012
NRF 2012: Bay and Ascena CEOs Map Stores' Next Incarnation
Retailers who are anxiously redefining the roles of their brick-and-mortar stores in today's omni-channel environment can hear the perspectives of two leading CEOs at "The Next Evolution: Store 3.0," an NRF 2012 Super Session.
Bonnie Brooks, CEO of The Bay (Hudson's Bay Co.), Canada's oldest department store, will be joined by David Jaffe, CEO of Ascena Retail Group, which operates 2,500 stores under the dressbarn, maurices and Justice brands. The retail executives will be joined by Alison Paul, vice chairman and U.S. retail and distribution leader, Deloitte LLP.
Those retailers able to combine the sensory experience possible in brick-and-mortar stores with the information and accessibility of digital commerce will be likely to attract customer loyalty and share of wallet. This session offers a forward-looking view into the likely shape of the shopper experience in the next few years, and how stores will need to evolve as customers' expectations change.
· When: Monday, 1/16/2012, 8:20 AM – 9:20 AM, Room North Hall
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Emerging Trends in eCommerce with Dillard's, Inc.
6/12/2012 12:00:00 PM (EST)
Moderator:
>>Joe Skorupa, Group Editor-in-Chief, RIS News
Panelists:
>>Kevin Moffitt, Director of eCommerce, Dillard's
>>Nikki Baird, Managing Partner, RSR Research
>>Jason Goldberg, Vice President, Strategy and Customer Experience, CrossView
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Shifting to Omni-Channel Merchandising and Planning
Merchandisers and planners must now take their jobs to new levels thanks to the addition of mobile and social selling. Download this special report, based on presentations by leading industry analysts at RIS News’ Omni-Channel Merchandising and Planning Symposium in April, to learn 20 tips for improving retail planning and forecasting.
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Mobile and Tablet Shopping Demystified: Adoption and the ROI Business Case
With consumers forcing retailers to expand channel commerce and customer engagement in stores, mobile and tablet shopping is beginning to address a unique customer-centricity opportunity. To learn more, download this Aberdeen Group Analyst Insight report, which examines the role of mobile solutions and how they have changed the dynamics of retail transactions and customer expectations as well as creating important profit opportunities.
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