Preparing Associates for a New Paradigm in Customer Service

— January 29, 2013

 As stores redefine themselves in the age of omnichannel, they face increasing pressure to maximize their labor force with WFM solutions and arm associates with advanced mobile technology. Retailers will need to start thinking of their workforce as skilled technology users and train them in managing rapidly rising customer expectations.

 

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2014 Retail and Consumer Goods Analytics Summit
2014 ENGAGE