Demand-Driven Mobility: Meeting Employee and Customer Expectations |
Event Date:
10/24/2012 2:00:00 PM (EST) |
Duration:
61 mins |
Description:
Retailers have been quick to embrace mobile technology, driven in large part by the tremendous levels of enthusiasm consumers have shown for smartphones and tablet devices. But there's one critical consumer group, eager to incorporate mobility into their retail experience, that retailers shouldn't ignore: their own employees. Today's retail workforce, particularly younger workers, needs, wants - and expects - that both their job functions and their HR and workforce interactions will be accessible, available and optimized for their own ubiquitous mobile devices.
This webinar will reveal how retailers can use advanced mobile workforce applications to not only catch up with their employees' expectations but get out ahead of the curve. In the process of harnessing employees' enthusiasm for mobile solutions, retailers can also enhance customer service, boost shopper engagement and improve associate productivity. Webinar attendees will also learn how mobile WFM solutions can streamline key tasks such as scheduling, time and attendance monitoring, handling of time off requests and "shift bidding" as well as compliance and HR functions.
The webinar, presented in an interactive panel discussion format, will include recent survey data along with insights from retail industry mobility and WFM experts.
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