What’s the best strategy for using mobile devices in workforce management? According to a recent RIS study retailers singled out three.
 

Number one is Task Management for Normal Workload for Store and Regional Managers (70%). Until recently mobile devices used for this function were so rugged and retail-specific they were too costly to roll out chain wide. But thanks to the smartphone revolution prices have plummeted. Managers can now become fully instrumented and achieve new levels of compliance and productivity.
 

The second top strategy is to instantly connect a Mobile Web Portal for Communications and Information (66.7%). Since smartphones are carried everywhere pushing communications through a Web portal becomes a near instantaneous way to reach staffers. No need to go back to a desk or a back-office computer.
 

Number three on the list is Task Management for Additional Workload for Store and Regional Managers (60%). This means two out of the top three strategies are related to task management for normal workload and additional workload, which aims at increasing productivity and ultimately sales performance in each store, a key strategy in a sluggish and uncertain economic environment.
 

To see a complete set of findings and detailed charts read“Mobile WRM Comes of Age,” sponsored by Infor.