 WORKFORCE BEST PRACTICES
Lowe's Mobile Rollout 60% Complete
More than 60% of Lowe's stores are now equipped with an average of 25 Apple iPhone-based mobile devices apiece, with chainwide rollout of all 42,000 devices expected by early 2012, and the customer experience impact is already being felt. The home improvement retailer has identified opportunities to repurpose "several hundred thousand labor hours from support tasks to directly serving customers," according to Lowe's EVP of store operations Rick Damron. Another reason for the rapid results: the intuitive, user-friendly apps allowed Lowe's to distribute the devices without training manuals, a first for the company.
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Retail Reinvention
Belk's $150 million, three-year IT initiative is creating the climate for a business transformation, making one of the nation's oldest retailers seem like one of the newest.
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Home Depot Expands Buy Online Pickup In-Store Chainwide
Home Depot's Buy Online Pickup In-Store capability, already available in 100-plus stores, will be rolled out to the entire chain in Q3. A significant percentage of these orders result in additional sales on the day of pickup.
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Anna's Linens Implements JDA POS Solution
Anna's Linens has implemented the JDA Point-of-Sale solution at its 280 stores, gaining better data control and reporting while establishing a foundation for store-level workforce management planning.
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Top 10 Takeaways from the 2012 Store Systems Study
1/25/2012 2:00:00 PM (EST)
Moderator:
Joe Skorupa, Group Editor-in-Chief, RIS News
Panelists:
>>Lee Holman, Lead Retail Analyst,IHL Group
>>Charlie McCarter, Regional Sales Director, SMB Retail Solutions, Dell Inc
>>Barry Wise, Industry Consultant, Epson America, Inc.
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View On Demand
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Leveraging WFM Analytics to Improve Labor Optimization
Retailers who have deployed automated workforce management solutions, such as budgeting, forecasting, scheduling, timekeeping and task management, have access to volumes of valuable data, which can yield a wealth of analytical information to improve workforce optimization and labor allocation. Explore how to build the optimal workforce management dashboard and gain actionable insight to improve labor optimization initiatives.
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Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case
Kony is proud to sponsor Aberdeen's new report titled, "Mobile and Tablet Shopping Demystified -- Adoption and the ROI Business Case" by Principal Analyst, Sahir Anand. Between July and August 2011, Aberdeen surveyed 300 enterprises to assess the consumer, process and technology factors that are shaping the roll-out and gradual expansion of existing mobile and tablet shopping initiatives. This Analyst Insight details business and customer success cases, and forward-looking roadmaps that are likely to define this space in the coming months.
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